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The picture above is the communication center at Norwalk Police Department. The department is staffed by six full time dispatchers. The dispatchers answer most of the phone calls and all of the radio traffic for the police and fire departments in Norwalk. Every dispatcher is certified in the usage of statewide (L.E.A.D.S.) and federal (N.C.I.C.) law enforcement databases. Norwalk Police Department accepts bond for Norwalk Municipal Court. In addition, the dispatchers answer all the 911 calls in Norwalk. In 2006, dispatchers answered and responded to 3,706 911 calls.
Questions and Answers about 911 What is 911? 911 is an emergency telephone number that will connect a caller to a trained professional who can quickly dispatch police, fire, or emergency medical personnel. When is it OK to dial 911? Please dial 911 for emergencies only. For non-emergency calls to the Norwalk Police Department, please call (419) 668-3311. What if you dial 911 by mistake? Please do not hang up! If you do, a 911 operator will verify the address from which the call originated, and will send a police officer to that address to determine if a problem exists. What if you dial 911 and hang up? A 911 operator will get the call. The operator will first try to call back, and will probably send an officer to the address from which the call originated to determine if a problem exists. Always remember that a 911 operator will often remain on the phone with you until help arrives.
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