Dispatch

	Norwalk Police Department is staffed by six full time dispatchers. The dispatchers answer most of the phone calls and all of the radio traffic for the police and fire departments in Norwalk. The dispatchers answer all the 9-1-1 calls in the City of Norwalk. Every dispatcher is certified in the usage of statewide Law Enforcement Automated Data System (L.E.A.D.S.) and federal National Crime Information Center (N.C.I.C.) law enforcement databases.
	In 2009 the dispatchers answered 17,637 calls for service and 3,440 E-9-1-1 calls.

	Norwalk Police Department is a 24 hour bonding station for Norwalk Municipal Court. They routinely accept after hour court payments as well as waivers for traffic citation and minor misdemeanors.

Questions and Answers about 9-1-1

	What is 9-1-1?
		9-1-1 is an emergency telephone number that will connect a caller to a trained professional who can quickly dispatch police, fire or emergency medical personnel.

	When is it OK to dial 9-1-1?
		Please dial 9-1-1 for emergencies only. For non-emergency calls to the Norwalk Police Department, please call (419) 668-3311.

	What if you dial 9-1-1 by mistake?
		Please do not hang up! If you do, a 9-1-1 operator will verify that address from which the call originated, and will send a police officer to that address to determine if a problem exists.

	What if you dial 9-1-1 and hang up?
		A 9-1-1 operator will get the call. The operator will first try to call back, and will probably send an officer to the address from which the call originated to determine if a problem exists.


Always remember that a 9-1-1 operator will often remain on the phone with you until help arrives.

Norwalk Police Department